Shipping policy

SHIPPING POLICY

Thank you for shopping at ResinFlowers.com. Below is our shipping policy for all orders.

Processing Time

  • We do our best to ship orders within 1–2 business days.
  • Standard processing may take 3–5 business days, especially during busy periods.
  • Custom orders may require additional production time (timelines will be communicated during ordering).
  • Processing times do not include weekends or holidays.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on package weight and destination.

Estimated delivery times:

  • Standard Shipping: 3–7 business days (varies by carrier)
  • Express Shipping: 1–3 business days (if available)
  • Delivery times are estimates and not guaranteed.
Tracking Information
  • Once your order ships, you will receive a tracking number by email if tracking is available for your shipment. Please allow 24–48 hours for tracking updates to appear.
  • Some orders may ship through USPS, UPS, or another carrier depending on package size and destination, and not all carriers provide detailed tracking information.

Address Accuracy

Customers are responsible for providing the correct shipping address at checkout.

We cannot replace or refund orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by the carrier, it becomes the customer’s responsibility.

If your package is:

Lost: We will help you file a claim with the carrier.

Stolen: Please file a theft report and contact your local carrier.

Delayed: Kindly allow the carrier additional time; delays are outside our control.

We cannot issue refunds for carrier-related delays.

Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery with clear photos of:

  • The damaged item
  • The packaging
  • The shipping label

We will assist in filing a claim and arrange a replacement or refund according to our Return Policy.